That means, that you first have to choose in which area you need help.Īfter general selection, the following pages with further options for the problem will appear. SaRA then will display various troubleshooting sections. When you start the wizard, first you must sign in with your Office 365 account. If you’re a Helpdesk professional, you can review customer reports that are generated in HTML format.
Reported problems are linked to public-facing documentation (usually a Microsoft Knowledge BaseĪrticle) for possible fixes. The Microsoft Support and Recovery Assistant (SaRA) uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.
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